Job Description
We are a fast-growing, female-founded company with a fully remote team of around 80 professionals spanning 14 countries and speaking 18 languages. Our culture is built on celebrating diversity—whether in backgrounds, personalities, or passions—while embracing the shared values that define our team: tenacity, humility, and thoughtfulness. We believe in continuous learning, moving fast, and supporting each other as we grow.
Now is an exciting time to join us! Following a successful Series A funding round, we're gearing up for the next phase of growth. While the road ahead will be dynamic and full of challenges, it will also be filled with innovation, opportunities, and rewarding experiences. If you're ready to grow with us, we'd love to hear from you!
What We Do
We provide an award-winning accommodation platform that helps businesses streamline their corporate housing programs through cutting-edge technology and a human-first approach. Our platform offers access to a global network of over 7 million verified and compliant properties across 35,000+ cities in 165 countries.
By integrating proprietary technology with a strong service-oriented mindset, we deliver smart, sustainable solutions for global talent mobility and business travel managers. Our platform simplifies the traditionally fragmented corporate housing industry, reducing booking times from days to just minutes, saving clients valuable time and resources.
About the Role: Customer Success Manager
We are looking for a dedicated and experienced Customer Success Manager to join our growing team. In this role, you will be responsible for managing high-volume corporate housing requests, ensuring seamless client experiences, and fostering strong relationships with our partners. This is a fast-paced role suited for someone who thrives in dynamic environments and is passionate about delivering top-tier customer service.
Key Responsibilities:
Manage incoming accommodation requests, providing corporate clients and relocation partners with personalized housing solutions through our proprietary platform.
Respond to client inquiries with thoughtful recommendations in a timely and professional manner.
Build strong relationships with consultants from relocation management companies to ensure smooth service delivery.
Monitor conversion metrics and identify opportunities for process improvements.
Maintain positive engagement with hospitality partners, including hotels and serviced apartments, and participate in supplier meetings and training sessions as needed.
Conduct property inspections (as required in the U.S.) to ensure quality and compliance.
Identify market gaps and collaborate with the growth team to enhance service offerings.
Stay up to date with our technology and contribute to product development initiatives.
Actively engage in the hospitality community through training sessions, content creation, industry events, and in-person visits.
Assist in optimizing our customer success technology and processes.
What We're Looking For:
5+ years of experience in hotel reservations, corporate housing, global mobility, or relocation services.
Ability to thrive in a fast-paced, entrepreneurial environment.
Strong problem-solving skills and the ability to remain calm under pressure.
Self-motivated, proactive, and results-driven mindset.
Comfortable working in a fully remote environment with occasional weekend on-call rotation.
Based in the U.S.
How We Work
As a fully remote team, we value trust, autonomy, and collaboration. While we stay connected through regular meetings and team gatherings, we also empower our team members to make independent decisions. We believe in creating an environment where everyone can contribute meaningfully while maintaining a healthy work-life balance.
Why Join Us?
We know that our success is driven by our team. That's why we are committed to fostering an inclusive and supportive workplace. Here's what we offer:
A collaborative and people-first team culture
Incredible opportunities for career growth and development
A fully remote work environment with flexible working arrangements
Wellness benefits and a wellness budget for gym memberships, meal delivery, mindfulness apps, and more
A work-from-home allowance to help set up your ideal office space
A generous vacation package to ensure you have time to recharge
If you're passionate about customer success, love working in a dynamic environment, and want to be part of a growing global team, we'd love to hear from you!
Employment Type: Full-Time
Salary: $ 25.00 Per Hour
Job Tags
Hourly pay, Full time, Work from home, Relocation, Flexible hours,